You
may place your orders via e-mail, U.S. Postal Service, or over the
telephone with one of our account services representatives. Once your
order is placed, final invoice will be prepared and e-mailed to you representing
the order confirmation. Payment provisions will be applied to your invoice
allowing you to directly pay the balance due amount on-line (on a safe secured
site) provided that you wish to pay by credit card or by PayPal. Payment
in full is required prior to processing your order.
Hours:
9:00 a.m. to 5:00 p.m. Monday - Thursday and 9:00
a.m. to 1:00 p.m. on Friday (CST).
Phone:
(262) 813-9130
E-mail:
sales@impulseunlimited.com
U.S. Mail:
Attn: Order
Processing Dept., P.O. Box T, Palmyra, WI 53156-0929
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Terms of Payment:
Form
of Payment: We
will accept Visa, MasterCard, Discover, PayPal, or U.S. Money Orders. Payment in full is required prior to order processing.
Personalized items are non-returnable.
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Embroidered Items:
Quantity Discounts:
Quantity discounts are available when ordering a minimum of 12 items of the same
product. Sizes and colors of the same product can be combined to qualify
for the quantity discount.
2XL
or Larger, Big & Tall:
Any garment size over extra-large will have a surcharge. The surcharge
generally ranges from $1.50 to $5.00 per garment.
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Design Preparation:
New
Design:
Setup charge for a small, simple design is $50.00 up to 5,000 stitches.
Extra stitches are rounded up to the nearest thousand. For a specific
quote, it is best to e-mail your design to us. Design rushes will be
accepted if the schedule permits and will incur a minimum $50.00 charge.
Artwork:
If you send your artwork via e-mail, please send it as a vector .eps file, .jpg
file (300 dpi), or a bitmap file (1200 dpi). Artwork must be larger than final
design size.
Edits:
This constitutes making a very minor change to an existing design. If new
art is added other than keyboard lettering, a new design setup charge will
apply.
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Production and Shipping:
Order
Processing:
Once you have provided us with payment, standard production time is
approximately 14 business days. Production rushes will be accepted if the
schedule permits and a $50.00 minimum charge will apply. Custom stall
drapes and table covers will take approximately four to eight weeks.
Shipping:
Shipping charges for an order are billed on the invoice. We typically ship
orders via U.S. Postal Service Priority Mail or United Parcel Service Ground.
Split shipments can also be arranged and will incur a small service charge.
International Shipments:
Sorry, we do not ship internationally.
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Miscellaneous:
Cancellation & Changes:
Any order that is cancelled once begun will be invoiced for all work in progress
and/or completed plus a cancellation fee of 20% of the entire order amount.
Changes to an order once in progress are subject to additional charges.
Returns:
Personalized products are NOT returnable.
Price
Changes:
All prices are subject to change without notice.
Substitutions:
We reserve the right to substitute any item with an item of equal or greater
value.
Design
Ownership:
Impulse Unlimited, LLC retains ownership of the digitized art medium used in the
embroidery process and retains copyright to any art and/or design that Impulse
Unlimited, LLC produces.
Impulse
Unlimited,
LLC
